Shipping Policy

 

Auralis Labs — Shipping Policy

 

 

1. Order Processing

 

All orders are processed within 0–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day

  • You will receive a confirmation email once your order has been dispatched

 

Auralis Labs reserves the right to delay or cancel orders if additional verification is required.

 

 

 

2. Shipping Coverage

 

Auralis Labs is based in Kenya and ships across:

  • Kenya (nationwide)

  • East Africa (regional delivery available)

For locations outside these regions, availability may vary and must be confirmed prior to ordering.

 

 

 

3. Delivery Timeframes

Estimated delivery times:

  • Nairobi: 0–2 business days

  • Other regions in Kenya: 2–4 business days

  • East Africa: 3–7 business days

Delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.

 

 

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Courier service selected

Any applicable duties, taxes, or customs fees are the responsibility of the Customer.

 

 

 

5. Order Tracking

Once your order has been shipped, you will receive:

  • A tracking number (where applicable)

  • Courier details for monitoring delivery status

 

 

 

 

6. Address Accuracy

Customers are responsible for providing accurate shipping information.

Auralis Labs is not responsible for delays or losses caused by:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

Additional fees may apply for re-delivery.

 

 

 

7. Lost, Delayed, or Damaged Shipments

 

While we work with reliable couriers, Auralis Labs is not liable for:

  • Delays caused by shipping providers

  • Lost packages once marked as delivered

  • Damage occurring during transit

If an issue arises, contact us and we will assist in resolving it with the courier where possible.

 

 

 

8. Temperature & Handling During Shipping

 

Products are shipped in conditions designed to maintain integrity; however:

  • Exposure to external temperatures during transit is possible

  • Customers are responsible for proper storage immediately upon delivery

Auralis Labs is not responsible for degradation due to extended transit or improper post-delivery handling.

 

 

 

9. Failed Deliveries & Returns

 

If a package is:

  • Unclaimed

  • Refused

  • Undeliverable

It may be returned or disposed of by the courier. Any reshipping costs will be the responsibility of the Customer.

 

 

 

10. Regulatory Compliance


Customers are responsible for ensuring that products can be legally received in their location.

Auralis Labs is not liable for:

  • Customs seizures

  • Regulatory restrictions

  • Import compliance issues

 

 

11. Contact

For shipping-related inquiries:

Auralis Labs

Email: ceo@auralislabs.africa, coo@auralislabs.africa

Location: Kenya

 

 

Final Note

By placing an order with Auralis Labs, you acknowledge and accept this Shipping Policy and agree to all outlined terms regarding delivery, risk, and responsibility.